A Remarkable Customer Experience: Power to The Small Business Podcast

The internet show about small business marketing -Episode #3

John Moore has been recognized by Fast Company magazine as a “leading practitioner of the arts of customer service and marketing” and has served as a Standards Council Advisory Board Member with the Word of Mouth Marketing Association. John is the author of the Brand Autopsy blog and the author of TRIBAL KNOWLEDGE, a business management book from Kaplan Publishing.

John joins us in this episode to talk about building a remarkable small business customer experience. After you listen, please join the conversation with a comment or question in the comments section below.

Power To The Small Business – Episode #3: Building Remarkable Customer Experiences

Guest: John Moore – Consultant, Speaker, Author
Topic: Small Business Customer Experience
Length: 26 minutes


  • 4 things you can do right now to start building your remarkable experience
  • How to build a strong brand
  • Getting people to tell compelling stories about your business
  • How to gain customer loyalty through the customer experience
  • A different way to measure your company’s success

John Moore’s company website: Brand Autopsy

Comment or ask a question below.

Related posts on the customer experience:
reExperiencing Starbucks: A Double Shot
How To Get The Customer Relationships You’ve Always Wanted
Marketing Multiplier #2 – The Customer Experience


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