Quote Spot: The Customer Experience

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A Collection of Quotes on the Customer’s Experience

“Service is an affair of the heart, because for service to touch the mind of the it must come from the heart of the server.”

T. Scott Gross – Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life

“It is the customer’s experience that the customer is paying for, not our employees’ experience.”

John DiJulius – What’s the Secret: To Providing a World-Class Customer Experience

“In a store or restaurant, the customer’s experience is vital. One bad encounter, and you’ve lost a customer for life. If the fate of your business is in the hands of a twenty-year-old part-time worker who goes to college or pursues acting on the side, can you afford to treat him or her as expendable?”

Howard Schultz – Pour Your Heart Into It: How Starbucks Built a Company One Cup at a Time

See more: Customer Experience Quotes

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