My next free webinar will be on Wednesday, June 23rd at 12 Noon Central Daylight time. This will be a practical, how-to webinar demonstrating how you can design and create a customer experience that inspires customer loyalty and sparks word of mouth. During this webinar you will learn how to use my free tool, The Customer Experience Map, and I will introduce version 2.0 of the map.
As a special bonus, Cam Beck, experience planner at Click Here, will present a segment on website experience design. It’s all free, but registration is limited to the first 100 participants. You can get more details and register in the widget below or at this link: Free Customer Experience Webinar
During the webinar you will learn
- How to create an experience that delivers your brand.
- The keys to designing a remarkable customer experience.
- How to frame the experience so that people take notice.
- How to use The Customer Experience Map to create a remarkable experience.
- How to create memorable Magic Spots in the experience.
- How to put your new experience into action.
- Where customer service fits in
- The fundamentals of Website Experience Design
Please note, this webinar has ended. You can watch the recorded video here: How to Create a Remarkable Offline – Online Customer Experience