> It’s the most popular date night of the year, and it’s a chance to build a long-lasting customer relationship. Instead, restaurants treat it like a one-night stand. Restaurant owners take note: Valentine’s Day can lose you business at the expense of making money for one night. There is a different way to do things.
Category Archives: customer service
Customer Appreciation = Customer Involvement
I try to go scuba diving once per year. That makes me a typical diver, as approximately two-thirds of all divers are casual divers. It also means I don’t purchase scuba equipment very often. What do you do if you are Scubatoys.com and two-thirds of your potential customers may make only one purchase per year?
>What Starbucks Wishes It Could Be Again
>This is my favorite coffee house in Waco, Common Grounds. It’s what Starbucks wishes it could be again. It’s right across the street from Baylor University (my Alma mater) located in a house that was built in 1940. Even though they did some remodeling and upgrading over the summer it hasn’t lost it charm. At
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