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A Collection of Quotes on the Customer’s Experience |
“Service is an affair of the heart, because for service to touch the mind of the it must come from the heart of the server.”
T. Scott Gross – Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life
“It is the customer’s experience that the customer is paying for, not our employees’ experience.”
John DiJulius – What’s the Secret: To Providing a World-Class Customer Experience
“In a store or restaurant, the customer’s experience is vital. One bad encounter, and you’ve lost a customer for life. If the fate of your business is in the hands of a twenty-year-old part-time worker who goes to college or pursues acting on the side, can you afford to treat him or her as expendable?”
Howard Schultz – Pour Your Heart Into It: How Starbucks Built a Company One Cup at a Time
See more: Customer Experience Quotes
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