Customer Engagement Equals Customer Trust

Guest Post By Valerie Conyngham  I recently emailed a large retailer with a complaint about the quality of this past season’s clothing line. To the company’s credit they replied to my email within 12 hours assuring me that my concerns would be forwarded to their merchandising team. I appreciated the response and it’s enough for

>Guerrilla Marketing Series: May I have permission to touch you?

> By Eric Brown Eric Brown is a founding partner of Urbane Apartments in Royal Oak, Michigan. Each month Eric contributes a guest article on guerrilla marketing ideas. Urbane Apartments website Eric Brown on LinkedIn The legendary Seth Godin first wrote about Permission Marketing in 1999. Permission marketing is a term most commonly used in