Category Archives: social media

Marketing Basics: Conversation

In 1999 the conversation train left the station with the publication of The Cluetrain Manifesto. Like Luther posting his 95 theses on the door of the Schlosskirche, the Cluetrain authors posted their 95 theses first on the Internet and then in their book. They said: Thesis #1: “Markets are conversations.” and further, Thesis #6: ‘The

How to Be a Social Guerrilla

By Eric Brown Eric Brown is a founding partner of Urbane Apartments in Royal Oak, Michigan. Each month Eric contributes a guest article on guerrilla marketing ideas. The Urbane Way Blog Eric Brown on LinkedIn Small business start-ups are looking for distinctive ways to reach customers. BRAND AWARENESS We have stumbled upon a fascinating new

Starting a Social Media Program

Episode #23 of Power to the Small Business podcast. The Internet show about small business marketing. The social media evangelists are preaching: “Social media is the way, the truth, the light!” But is it right for your business? And if it is, how do you get started? David Berkowitz is Director of Emerging Media & Client

Social Media 101 For Small Businesses

I recently spoke to about 80 business owners and managers at a local chamber of commerce business luncheon and posed the question: “How many of you are Tweeters?” Blank stares. I clarified: “How many of you use Twitter?” Crickets chirping. I was stunned. Not one of 80 people had heard of Twitter. And most likely,

Customer Engagement Equals Customer Trust

Guest Post By Valerie Conyngham  I recently emailed a large retailer with a complaint about the quality of this past season’s clothing line. To the company’s credit they replied to my email within 12 hours assuring me that my concerns would be forwarded to their merchandising team. I appreciated the response and it’s enough for

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