> I’m back from a blogging hiatus while I worked on my upcoming ebook. But lots has been happening. So excuse me while I talk about me. The Age of Conversation Podcast I am a contributor to the soon-to-be-released Age of Conversation 2: Why Don’t They Get It? I also have the privilege of producing
Category Archives: Customer Experience
Customer Engagement Equals Customer Trust
Guest Post By Valerie Conyngham I recently emailed a large retailer with a complaint about the quality of this past season’s clothing line. To the company’s credit they replied to my email within 12 hours assuring me that my concerns would be forwarded to their merchandising team. I appreciated the response and it’s enough for
>New Home for reExperience Starbucks
> For the past seven months, Becky Carroll and I have been analyzing the Starbucks Customer experience with the help of some other bloggers. We’ve decided that the topic was important enough to have it’s own home. So we’ve packed up and moved to a new website. You can now find all future Starbucks experience
>Spot On! This week’s best marketing advice.
> Here are some of the week’s best small business marketing blog posts. They are categorized by the four spots of The Marketing Circle of Life. Enjoy and be educated. Photo Credit: striatic Experience: Conducting Market Research by Ben Barry at ReportonBusiness.com. Market research has a reputation for being the luxury of large firms. But
>Upcoming Marketing Seminars, Workshops and Speeches
> Upgrade Your Customer Experience Next week I’ll be speaking on Creating Remarkable Customer Experiences for the Waco, Texas chapter of the National Association of Female Executives. If you’re interested in attending, contact Karyn Miller, who owns the Gourmet Gallery in Waco. Subject: Creating Remarkable Customer Experiences Organization: National Association of Female Executives – Waco
>Spot On! This week’s best marketing advice.
> Here are some of the week’s best small business marketing blog posts. They are categorized by the four spots of The Marketing Circle of Life. Consume and be educated. Photo Credit: striatic Promotion: Small Business Marketing Lessons From Coca Cola by Lee Duncan on Inspiration for Entrepreneurs. Too often, marketing is about image and
>Spot On! This Week’s Best Marketing Advice.
> Here are some of the week’s best small business marketing blog posts. They are categorized by the four spots of The Marketing Circle of Life. Enjoy and be educated. Photo Credit: jeffk Conversation: Viral Campaigning or Viral Complaining? by Becky Carroll on Customers Rock!. It can be easy to get customer service wrong, with
>Spot On! This Week’s Best Marketing Advice
> Here are some of the week’s best small business marketing blog posts. They are categorized by the four spots of The Marketing Circle of Life. Enjoy and be educated. Photo Credit: Chris Gin Branding: Once Upon a Time…There Were Five Kinds of Stories To Build Your Brand by Charlene Jaszewski on the aimClear Blog.
>Spot On! This week’s best marketing advice.
> Formerly known as Weekend Marketing Reading, here are some of the week’s best small business marketing blog posts. They are categorized by the four spots of The Marketing Circle of Life. Enjoy and be educated. Photo Credit: ogimogi Promotion: Good direct mail design: let form follow function by Dean Rieck on the Direct Creative
>Spot On! This Week’s Best Marketing Advice
> Formerly known as Weekend Marketing Reading, here are some of the week’s best small business marketing blog posts. They are categorized by the four spots of The Marketing Circle of Life. Enjoy and be educated. Photo credit: Flickr photo by dbking Experience: Color and the Retail Experience by C.B Whittemore at Flooring the Consumer.
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